Money Back Guarantee Policy

At FREYALONIX, we are committed to providing you with high-quality products and exceptional customer service. We stand behind our products and services, and your satisfaction is our top priority. This Money Back Guarantee policy outlines the conditions under which you may request a refund, ensuring a risk-free shopping experience.

Eligibility for Refunds

• To be eligible for a refund, the item must be returned within 30 days from the date of purchase.
• The product must be in its original packaging, unused, and in the same condition that you received it.
• Promotional items, gift cards, and products marked as final sale are not eligible for a refund.

Refund Process

1. Contact our customer service team at support@freyalonix.com to initiate a return request.
2. Provide your order number, receipt, and a brief explanation of the reason for the return.
3. Once your return request is approved, you will receive detailed instructions on how to return the item to FREYALONIX.
4. Upon receipt and inspection of the returned product, we will process your refund within 5-7 business days.

Refund Methods

Refunds will be issued to the original method of payment. Please note that the processing time for refunds may vary depending on your financial institution.

Exceptions & Non-Refundable Items

• Customized products or items personalized for you are non-refundable.
• If the item is damaged due to misuse, neglect, or unauthorized repairs, the refund will be voided.

Contact Information

If you have any questions regarding our Money Back Guarantee policy, please reach out to us at support@freyalonix.com or call us at (555) 123-4567. Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM.

Thank you for choosing FREYALONIX. We value your trust and look forward to serving you again.